Mobile / Live
dkm88 is transparent about the account and transaction data we hold when you use our lobby, wallet or support channels. This policy sets out what we collect, how we use it and the choices available to you — and it applies only where access is permitted under your local law and eligible regions.
When you create an account or make a deposit through Nagad, Rocket or Upay, we collect the details needed to process that transaction and maintain your wallet record. This includes your registered mobile number, deposit reference identifiers and session activity linked to your account. We do not sell this information to third parties, and we do not use it for purposes outside operating your account and improving how the lobby functions for you. Cookies and similar technologies record which games you open, your device type and your session preferences so the site loads correctly on your next visit. You can adjust cookie permissions through your browser settings; restricting them may affect how certain lobby features display. We retain account records for as long as your account remains active and for a period afterward as required by the platform's operational standards. If your account is closed, we follow a defined retention schedule before removing personal identifiers from our active systems. Any third-party payment processor handling a Nagad, Rocket or Upay transfer operates under its own privacy terms, which we encourage you to review separately. Access to and use of this platform depends on whether it is permitted under your local law and in your eligible region.
This policy covers what dkm88 directly controls — your account, your wallet activity and your interactions with our lobby and support. It does not extend to third-party services that operate under their own terms, and it applies only where access to the platform is permitted under local law and your eligible region.
Covers the data collected when you log in, update profile details or change your account credentials. This includes device identifiers and session tokens generated at the point of login.
Covers deposit and withdrawal records associated with Nagad, Rocket and Upay. The payment processor's own policy applies to how they handle transfer data on their side.
Covers browsing data, game session logs and preference cookies tied to your account. Used to maintain your lobby state and session continuity across visits.
Falls outside this policy. External payment rails, game studio platforms and any linked services each operate under their own data terms, which you should read independently.
Your account holds a record of the details you submitted at registration and any updates made since. You can review those details by opening the account settings page within your signed-in session — the fields shown there reflect what we currently hold against your profile. If any detail is incorrect, you can submit a correction request directly through the support channel published on-site; we will confirm receipt and update the record once the change is verified. If you want to understand what data we hold beyond what is visible in your account page, you can raise a data query through our support contact. We will respond with what is held in our active systems. Should you decide to close your account, the retention period that applies afterward is governed by our operational standards, and you will receive confirmation once your request is processed. These options apply where access to the platform is permitted under local law and your eligible region.
Open the account settings page while signed in. The fields displayed show the profile data we currently hold, including your registered contact details and wallet identifiers.
Submit a correction through the on-site support channel. State which field needs updating and provide the accurate information; we confirm receipt and apply the change once verified.
Contact support if you want to know what we hold beyond the account page. We respond with a summary of active records tied to your account identifier.
Submit a closure request via support. We process it, apply the defined retention schedule and send confirmation once personal identifiers have moved out of active systems.
If you have a question about how your data is handled, or you want to act on any of the rights described in this policy, use the contact routes published directly on the dkm88 site. We do not list channels or hours we cannot stand behind, so only the routes verified on our pages are named here.
Open the live chat widget from any page while signed in. Use this for account-specific data queries, correction requests or questions about what information we hold on your profile.
Send a written data request to the support email address published on our Contact page. Include your registered account identifier so we can locate and respond to the correct record.
The Help Centre section of the site covers common policy questions, the correction process and account closure steps. Check there first for answers before submitting a direct request.
Account security, data retention and cookie management are handled through the platform's operational standards rather than through informal arrangements. Below are the four areas that matter most to account holders reviewing this policy.
Your login session is protected by token-based authentication generated at sign-in. We do not store card or full wallet credentials on our servers; Nagad, Rocket and Upay transfers are processed through each provider's own secure channel.
Cookies record session state, game preferences and device type. You can manage or withdraw cookie consent through your browser settings at any time, though some lobby features depend on session cookies to function correctly.
We keep account records active while your account is open and for a defined period after closure. Once that period ends, personal identifiers are removed from active systems following our standard retention schedule.
When this policy changes in a material way, we post a notice in the account area and update the version date shown at the foot of this page. Continuing to use the platform after a notified change confirms your acknowledgement of the updated terms.
The questions below cover what account holders most often ask when reading through this policy. If your question is not addressed here, use the live chat or email support routes described in the contact section above.
We collect the details you enter at registration — your mobile number, chosen username and any wallet identifiers linked to Nagad, Rocket or Upay deposits. Session and device data is also recorded to maintain your lobby state across visits.
We do not sell your data. Payment processors handling Nagad, Rocket or Upay transfers receive only what is needed to complete the transaction. Each processor operates under its own terms, which we encourage you to read separately.
Open the account settings page while signed in to check what we hold. To change a detail, submit a correction request through live chat or email support. Include your registered account identifier and the accurate replacement information so we can verify and apply the update.
We apply a defined retention schedule from the date of closure. Personal identifiers are removed from active systems once that period ends. You will receive a confirmation when your closure request has been processed and the schedule has started.
Yes. Contact us through the email support route published on the Contact page and include your account identifier. We will respond with a summary of the active records we hold. This applies where access is permitted under your local law and eligible region.
We post a notice in the signed-in account area when material changes are made, and the version date at the foot of this page is updated. Checking that date on any visit shows whether the policy has been revised since you last read it.